Error on Upload


#1

From time to time when buddy is uploading files from a push I get

works.buddy.ws.transfer.exceptions.FTPException: Server response: timeout: socket is not established

It seems my server does not allow buddy to connect temporarily. Usually this block lifts after 24 hours or so. I have all buddy IPs whitelisted and nothing is blocked.

Any suggestions?

Thanks!


#2

Hey there,

It seems my server does not allow buddy to connect temporarily.

This seems exactly like the issue here. 99% of connection cases are either temporary or lie on the client’s side. Unfortunately, this is not something we can investigate easily on our end. Let us know at support@buddy.works if the issue persists – we’ll set up logs and keep an eye on it.